Transit Training Instructor

Job Summary:

Develop, implement, and administer operator training and staff development programs to support RATP Dev’s mission and culture for excellent customer service.

Essential Functions / Process Responsibilities include the following; other duties may be assigned as necessary:

  • Train, evaluate and monitor all staff (Administration and Bargaining Employees)
  • Conduct classroom and field training, give performance feedback, and conduct on-board and shadow observations when required to ensure compliance.
  • Assist in the development of customer service training and refresher training programs, writing training materials, monitoring operator performances, and making recommendations regarding employee training to improve customer service.
  • Confer with management to gain knowledge of work situation requiring training for employees to better understand changes in policies, procedures, regulations and/or technologies.
  • Formulate teaching outline and determine instructional methods.
  • Select or develops teaching aids, such as training handbooks or materials, demonstration models, visual aides, or computer tutorials.
  • Conduct and schedule training sessions.
  • Participate in identifying program needs and obtaining technical data.
  • Maintain training records
  • Assess effectiveness of training program and processes.
  • Monitor and report program results.
  • Advocate changes and recommend direction of program to improve performance.
  • Perform support functions in the Training Department.
  • Conduct new driver orientation
  • Design and implement refresher training
  • Coordinate Return to Work Training for employees.
  • Prepare and maintain accurate training and performance records for all employees ensuring compliance with RATPDEV and Client requirements.
  • Work closely with the Fixed Route Services with regards to operator training issues.
  • Work closely with Fleet Maintenance with regards to mechanic training issues.
  • Drive buses over designated routes in accordance with stated time schedules, as needed.
  • Perform other duties as assigned.

Preferred Education and Experience:

  • Three (3) years experience delivering training programs, curriculum, and classes for a medium or large organization
  • Five (5) years experience in a mass transit environment
  • Class B/CDL with a P endorsement
  • General knowledge of bus operations in a public transportation entity.
  • Must be at least 18 years of age.

Knowledge, Skills and Abilities:

  • Ability to work a varied work schedule sometimes with minimal notice.
  • Ability to develop and present training curriculum, to document performance, to counsel employees, to keep detailed records.
  • Highly developed communication and interpersonal skills and the ability to work effectively with a diverse population.
  • Establish and maintain cooperative and effective working relationships with others.
  • Ability to read, interpret, apply, and explain rules, regulations, policies and procedures.
  • Skill in identifying training solutions to business problems and developing curriculum, material, and classes to meet customer needs and foster the company philosophy.
  • Skill in oral and written communication including the ability to make group presentations and facilitate learning for employees with diverse jobs, education and learning styles.
  • Knowledge of adult education principals, practices, and techniques.
  • Knowledge of group process, group dynamics and interpersonal relations.
  • Ability to plan and budget for various training programs.
  • Ability to access training needs, formulate training objectives and measure effectiveness of training programs.
  • Ability to establish and maintain effective relationships with team members, managers, class participants and customers.
  • Strong planning, organizational and time management skills.
  • Ability to edit film
  • Skill in utilizing Excel, Word, and PowerPoint
  • Skill in using computers and related software.
  • Ability to deliver training.
  • Ability to develop and maintain current knowledge of training practices.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to establish and maintain good working relationships with other RATP DEV, DDOT employees and the public.
  • Public speaking, presentation, and facilitation skills
  • Creativity and curiosity.
  • Effective written communication
  • Project and time management
  • Self-starter who works with minimal supervision.
  • Excellent customer service skills.
  • Working knowledge of Microsoft Office Suite, Office 365, and SharePoint.

Safety Sensitive Position:

This position is identified as a safety-sensitive position. An employee in this position is required to participate in the Employer’s testing program for prohibited substances. Participation in this program is a condition of employment with RATPDEV. A safety-sensitive employee is randomly tested for prohibited drug use or alcohol misuse while the employee is performing safety-sensitive functions; just before the employee is to perform safety sensitive functions; or just after the employee has ceased performing such functions.

Job Type: Full-time

Education: High school (Required)

To apply call (202) 991- 5595

RATP Dev is an equal opportunity employer.