FAQs

Schedules, Maps and Brochures

How can I find out when the next bus will arrive?

Check out the NextRide service on our homepage for real-time arrival predictions for any stop in our system.

Where can I find the Circulator bus schedule?

DC Circulator buses arrive every 10 minutes, no timetables needed! To see our hours of operation information, visit our schedule page.

Where can I download a print ready version of the DC Circulator map?

A print-ready PDF version of the DC Circulator Map and Information brochure is available for download here.

How can I have a copy of the DC Circulator map mailed to me?

The DC Circulator Map and Information brochure is available for complimentary delivery to any U.S. address through CommuterPage.com’s Free Brochures by Mail program. To request yours today, simply visit the order page and select “DC Circulator Bus” from the menu. Enter your contact information and the brochure will be mailed to your home or office, free of charge.

Can I request a bulk order of maps for my hotel or business?

Yes. To request a large quantity of printed DC Circulator Map and Information brochures, please complete an email form on our contact us page. Select “Circulator Map/Brochure Bulk Order” from the correspondence categories. Include the name and nature of your business and a representative will contact you shortly.

Where can I pick up a DC Circulator map in person?

Printed DC Circulator Map and Information brochures are placed on every Circulator bus and are also available at various brochure stands around the Metro DC area.

Accessibility

Do Circulator buses accommodate wheelchairs or motorized scooters?

All buses are equipped to accommodate wheelchairs and motorized scooters and are designed with low floors and low floor ramps for accessibility. Designated areas with wheelchair securements are located on each bus. For detailed information on accommodations for disabled riders, visit our accessibility page.

Are the stops announced inside the Circulator bus for those who may not be able to see outside?

Our policy requires every operator to announce the immediate upcoming bus stop using the public address system installed in each bus. If you are not able to hear the driver’s announcements, you may ask him/her to repeat the stop address or to adjust the volume of the speaker system.

Fares and Payment Information

How do I pay for the Circulator? How much does it costs?

The Circulator costs just $1. All buses accept SmarTrip® cards , Circulator passes  or exact change in the form of coins or dollar bills.

Is it free to transfer from Metro?

Circulator uses a paperless transfer system – passengers using a SmarTrip® card will receive free transfers within two hours from Metrobus to Circulator. All passengers will receive free transfers from ART to Circulator. Passengers transferring from Metrorail to Circulator will receive a discount of 50 cents. All transfers for seniors (65 and older) using a SmarTrip® card are free. For more details visit our Fares and Payments page.

Can I use my SmarTrip® Card?

Yes, all DC Circulator buses accept SmarTrip® cards. See our Fares and Payment page  for further information on transfer discounts.

Where can I purchase 1-day, 3-day, Weekly or Monthly passes?

Any of our available paper fare passes can be ordered by mail, to an U.S. address, at commuterdirect.com  or purchased in person at the Commuter Store in Arlington, VA.

Are VRE, MARC monthly passes and TransitLink Cards accepted for free transfers on Circulator?

DC Circulator discontinued free transfers in 2009 and does not accept commuter rail fare media for payment.

Do I need exact change to pay?

Yes, you will need exact change to pay. Drivers do not carry cash and will not be able to provide any cash or change back. Circulator accepts coins and dollar bills.

What is the age for senior fares?

The age for senior fare is 65 years or older. The Senior fare discount is taken from Senior SmarTrip® cards, which can be purchased from WMATA. For seniors paying cash or with the Senior SmarTrip® card, the fare is 50 cents. All transfers for seniors using a SmarTrip® card are free.

Is there a discount for seniors on the day pass?

There is no discount for seniors on any of our day passes. Seniors do receive a regular fare discount of 50 cents. Please see above.

Are federal employees who show their government issued IDs exempt from fare payment?

DC Circulator does not exempt federal employees from fare payment.

How will I know if there is a delay?

Follow us on Twitter, @dccirculator. When a delay or service disruption occurs, we use Twitter to get the word out quickly. For information on planned service disruptions, subscribe to our email list here. Our homepage widget also lists the current service status for each route.

Parking and Wayfinding

Where can I park my vehicle to board the DC Circulator?

DC Circulator routes do not have designated parking areas for customers to leave their vehicles. If you are seeking general tips for parking in DC, goDCgo.com’s parking webpage is a great resource.

How can I determine which Circulator route is closest to my desired address?

Our new and improved Interactive Map will identify the closest Circulator bus stops to your location. Simply enter your address here.

Boarding with Personal Items

Can I bring my bike onto the Circulator bus?

Yes, each Circulator bus is equipped with two bike holders on the front. Visit our Bikes on Circulator page for full instructions and tips.

Are strollers allowed on the Circulator bus and will my stroller fit?

Strollers and children are welcome on the DC Circulator. For detailed information on size restriction and guidelines for strollers. Visit our Strollers on Circulator page.

Can I keep my stroller open while riding the bus?

Children can remain inside their strollers while on the bus only if the wheels are locked and there is enough room to maintain a safe riding environment. Circulator drivers have the right to ask passengers to fold their stroller an place it under the seat if necessary.

Are animals allowed on the Circulator bus?

Yes, service animals are allowed on Circulator buses without a crate or container. Pets are also allowed to board the DC Circulator. However, all pets must be contained in a crate or container specifically manufactured for the safe transport of animals and must remain contained and restrained for the entire duration of the trip.

Lost and Found

What if I lose something on the bus?

If you have left an item on the bus, fill out our contact form as soon as possible. Please include the route you were on, time of day and description of the item(s). We will try our best to locate the item and return it to you.

Where can I pick up my item?

The address for First Transit, the operator of DC Circulator, is 1710 17th Street NE Washington, DC 20002. Phone: 202-567-3040

Delays

How will I know if there is a delay?

View our Alerts and Advisories page and/or follow us on Twitter, @dccirculator. When a delay or service disruption occurs, we use Twitter to get the word out quickly. For information on planned service disruptions, subscribe to our email list here. Our homepage also lists the current service status for each route.

My bus made an unscheduled stop. Why is that?

At certain points throughout the service day, Circulator buses may make a layover – an occasional unscheduled stop for a short period of time. Layovers are necessary to maintain 10 minute intervals and provide you with consistent on-time performance. Since the Circulator operates on headways and not timetables, layovers help to prevent buses on each route from traveling too closely to one another. Additionally, they allow our drivers to gain the rest they need to remain alert and operate the bus safely.

Customer Experience

Are the DC Circulators air conditioned?

Twenty nine Van Hool buses of the  DC Circulator 67 bus fleet  were  purchased in 2005.  The three-door Van Hool model chosen at that time was not originally equipped with air conditioning for the high DC summer temperatures. In an effort to provide a comfortable ride for its customers, the buses were  retrofitted with air conditioning systems. Unfortunately, the buses’ retrofitted AC units still don’t have the ability to adequately cool the interiors on really hot days, and when all three doors open and close every few blocks, the ride can be uncomfortably warm.

The DC Circulator is diligently working to retire the Van Hool buses and purchase new buses with air conditioning that will meet the need of DC riders during hot days.

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